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We constantly monitor our network, but if we don’t know you are experiencing problems we will not be able to respond to correct it.
We are working to make the best network available. And, even if you never need it, all of our services come with after-hours technical support. We want all customers to experience the wonderful world of communication, whether it be high-speed Internet service or reliable telephone communications. We understand how important these services are to you and your family. If you have a question regarding the quality of your service after regular business hours, please feel free to call toll-free in Haviland 1-800-339-8052 or in Conway Springs 1-800-287-7905. We have technicians on call that will respond to your needs from 8:00 a.m. – 9:00 p.m. seven days a week. Beyond that, you may report an outage with our call service 24 hours a day.
If you have general billing questions, please call the business office during regular business hours (Monday – Friday, 8:00 AM to 5:00 PM).
Customers using a havilandtelco.com email address can access their email anytime directly through our website. To access your email through other devices or email platforms, instructions are provided below:
Have another question? Visit our FAQ section for commonly asked questions and answers.
At Haviland Telephone Company, we are confident that you are getting the Internet speeds you are paying for. Take this speed test and share your results with us.
Sometimes when we are helping you with your internet trouble, we need to connect to your computer. Click the link below to allow your technician remote access to your machine.
Automatic Payment Form: Sign up to have your bill paid automatically from your checking, savings or credit card account.
PIC Freeze: Make sure that your long distance provider does not get changed without your consent.
Service Level Agreement and Operating Policies: By purchasing Haviland Telephone Company's Internet services, you must abide by this agreement.
Kansas Lifeline Program: If you are a low income household, you may qualify for discounted phone service. Visit the Kansas Lifeline Program home page for more information. If you qualify, fill out this application and send it to us so that you can receive your discount. If you are needing to recertify your discount with us, please fill out this recertification form.
Letter of Agency: Would you like to have Haviland Telephone Company as your long distance carrier? Mail a completed copy of this form to HTC and we'll switch your long distance provider.